At Nyla Pads, we strive to ensure your complete satisfaction with every purchase. If you are not fully satisfied with your order, we offer a straightforward refund and return policy as outlined below.
Returns
You may return most items within 14 calendar days from the date you receive your order. To be eligible for a return, the item must be:
-
Unused, in the same condition that you received it
-
In the original packaging with all tags and labels intact
How to Return an Item
To initiate a return, please contact our customer support team within 14 days of receiving your order at [email protected]. Provide your order number and reason for return. Our team will guide you through the return process and provide instructions on where to send your item.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 7 business days to the original payment method or as agreed.
Please note:
-
Shipping and handling charges are non-refundable.
-
Return shipping costs are the responsibility of the customer unless the return is due to a defective or incorrect item.
Damaged or Defective Items
If you receive a damaged or defective product, please notify us within 7 calendar days of delivery at [email protected] with photos of the issue. We will work with you to arrange a replacement or refund promptly.
Exchanges
Currently, we do not offer direct exchanges. Please follow the return process and place a new order for the desired item.
Contact Us
For any questions or assistance related to refunds or returns, please reach out to [email protected].